Save Money

Our services for the supply and installation of your new hot water heat pump for a discounted price.

Reduce Energy

Eligible households, saving hundreds in long term costs and up to 80% off your water heating electricity bills.

Better for the Environment

Victorian households are eligible to have their gas, electric or solar hot water system upgraded.

7 Years Warranty*

We provide a 7-year warranty* on all electric equipment installed by our team for hot water systems.

Do you Qualify for a Free Hot Water System Upgrade?

Get a Quote

Find out if you qualify to receive up to $3,000* in government incentives to upgrade your hot water system.

Our Range of Hot Water Systems

Hot water system replacement government incentives vary depending on what kind of hot water systems you currently have installed.

Emerald 270L Hot Water Heat Pump System (Business Only)
  • Integrated all in one system
  • R290 refrigerant
  • 2.8kW compressor, 3.6kW boosted (COP 4.8)
More+

5 year whole of system warranty

2 year labour warranty

* terms and conditions may apply.

Istore 270L Hot Water Heat Pump System
  • Integrated all in one system with electric heater as backup
  • 850W nominal input with 4.0kW (COP 5.0)
  • 2.5mm enamel tank
More+

5 year whole of system warranty

2 year labour warranty

* terms and conditions may apply.

Reclaim 315L (No Wifi) Stainless Steel Lined Hot Water Heat Pump System
  •  5.06kW heat output with 0.83kW input (COP 6.09).
  •  Operates at 37dB,
  • Works from -10°C to 43°C.
More+

5 year whole of system warranty

2 year labour warranty

* terms and conditions may apply.

Reclaim 160L-V2  (With Wifi) Glass Lined Hot Water Heat Pump System
  • 5.06kW heat output with 0.83kW input (COP 6.09).
  • Operates at 37dB,
  • Works from -10°C to 43°C.
More+

5 year whole of system warranty

2 year labour warranty

* terms and conditions may apply.

Reclaim 160L (No Wifi) Stainless Steel Lined Hot Water Heat Pump System
  • 5.06kW heat output with 0.83kW input (COP 6.09).
  • Operates at 37dB,
  • Works from -10°C to 43°C.
More+

5 year whole of system warranty

2 year labour warranty

* terms and conditions may apply.

How You Can Save Money With a Heat Pump System

Get a quote
Source: Sustainability Victoria

Sustainability Victoria has conducted a valuable analysis comparing the running costs of various hot water appliances to help consumers identify the most cost-effective method for water heating. This data sheds light on the economical and sustainable options available for households.

For instance, when considering the very common electric storage hot water used in Victorian households, the average annual cost to heat water is approximately $900. In contrast, heat pump systems can perform the same task for approximately $685 less annually, representing a remarkable 76% reduction in costs.

It’s important to note that the precise running costs for each business will vary depending on factors such as electricity tariffs, the specific pump model and hot water consumption patterns.

Heat pump hot water units are particularly appealing due to their self-contained heating process, which minimises energy wastage. This efficiency is comparable to the performance of a split-system air conditioner, making them a sustainable and cost-effective choice for water heating.

The comparison includes a range of systems, such as 5.5-star gas storage, 7-star gas instantaneous, electric storage off-peak, high-efficiency solar electric boosted, instant LPG and high-efficiency hot water heat pump on an off-peak tariff.

 

Products Installed 65K+
Tonnes of CO2 offset 300K+
Trusted by Customers 5K+
Trusted by Customers 40+

Do you Qualify for a Free Hot Water System Upgrade?

Businesses can get a free heat pump upgrade when upgrading from electric resistance of 10+ years old. Numerous heat pumps may be able to be installed where duel element hot water systems currently.

Check Eligibility

It's essential to pick a reliable Heat Pump that will stand the test of time

We offer two types of heat pump hot water systems:

 

Integrated Systems

These integrate the heat pump components with the tank in a single unit. Not only are they more compact, but they also streamline the installation process.

Learn More
Split Systems

In a split system, the heat pump component is housed separately, offering flexibility in the placement of the two components. Don’t miss out on the VEU program and the remarkable savings it can bring to your household.

Learn More

A Few of Our Completed Installations

Unlock Government Incentives for Your Next Sustainable Installation

Small Scale Technology Certificates (STC’s)

Small-scale Technology Certificates (STCs) are government incentives that lower the upfront costs of solar installations under 100kW by assigning a value to the environmental benefits generated. For businesses, STCs can significantly reduce initial investment, making solar more accessible.

Learn More
Queensland Business Energy Saving and Transformation (QBEST) Rebates

Offers rebates for eligible businesses to install energy-efficient equipment like LED lighting

Learn More
NSW Energy Savings Scheme

Offers incentives for businesses to replace old lights with new LED

Learn More
Large-scale Generation Certificates (LGCs)

Large-scale Generation Certificates (LGCs) support solar systems over 100kW by rewarding ongoing renewable energy production. Businesses earn LGCs for each megawatt-hour generated, providing a continuous incentive for sustainable, large-scale energy solutions.

Learn More

Our Customers Share Their Positive Experiences

We’re so happy we used Australian Energy Upgrades for our Solar! They were thoroughly helpful and professional throughout the whole process and provided outstanding service.

Mars Noga

We are glad we trusted AEU to conduct the organizational wide energy audit and also proud to have AEU implement all the solutions which were proposed from the audit.

Jack Bowman

Our new hot water service is running smoothly. Installation was efficient and customer service was excellent. Many thanks, David and Glennis Branagh

Melissa Branagh

Fantastic service from 1st phone call to installation. Great unit (I upgraded to larger model) & fairly quiet. Have not run out of hot water since installed … best decision made!

Heleana Harvey

Communication was clear and believable . Work carried out by tradies was quick and efficient and they turned up when they said they would. Finished job looks good and works well. Definitely a winner.

Peter Nunn

Customer Service was professional and thorough. As someone who isn’t all that familiar with solar systems and the process involved, no question was too difficult to answer which gave me comfort and confidence. The tradespeople kept their promise, arriving on time and delivering the desired outcomes.

Jozef Horvat
4.6

Facebook Reviews

5.0

Product Reviews

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Frequently Asked Questions

Opting for a hot water heat pump is a smart investment for business seeking to reduce energy bills and environmental impact. These systems are far more efficient than traditional water heaters, as they utilise the ambient air to heat water, significantly lowering electricity usage. This efficiency translates into marked cost savings on energy expenses over time. Furthermore, by relying on renewable heat sources, hot water heat pumps help decrease the household’s carbon footprint, contributing to environmental conservation. The combination of financial and environmental benefits, along with potential savings from energy rebate programs, makes upgrading to a hot water heat pump a compelling choice.

 

Yes, there are government incentives available for upgrading to hot water heat pumps in Australia, designed to encourage businesses to invest in more energy-efficient technologies. These incentives vary by state and federal programs but often include:

  • Victorian Energy Upgrades (VEU) Program: In Victoria, residents can access discounts and rebates for installing energy-efficient products like hot water heat pumps, making the upgrade more affordable.
  • Small-scale Technology Certificates (STCs): Nationwide, when you install an eligible hot water heat pump, you can create STCs, which can be sold to recoup a portion of the purchase and installation costs. The number of certificates created depends on the system’s efficiency and location.
  • State-Specific Rebates: Other states may offer their own rebates or incentives for energy-efficient upgrades, including hot water systems. For instance, the Solar Victoria program provides rebates for the installation of solar hot water systems, which may include heat pumps in certain circumstances.

 

The savings on energy bills from installing a hot water heat pump can be substantial, depending on your current system’s efficiency, your household’s hot water usage, and other factors. According to Sustainability Victoria, households can see significant reductions in their energy consumption for water heating, which is often one of the largest contributors to household energy bills.

While specific savings can vary, Sustainability Victoria provides some general guidance. Upgrading to a more efficient hot water system like a heat pump can lead to savings of up to $200 to $700 annually on energy bills, depending on the old system’s type and efficiency, the cost of electricity, and the amount of hot water used in the business.

Hot water heat pumps are particularly effective because they use approximately one-third the electricity of a traditional electric storage water heater to produce the same amount of hot water. The actual savings for your household would depend on the specific details of your situation, including the size and efficiency of the heat pump installed, your local climate, and your family’s hot water usage patterns.

 

The installation process for a hot water heat pump is generally straightforward for qualified professionals, but it involves several steps that require expertise. While not overly complicated, the process does differ from a standard hot water system replacement due to the unique operational mechanics of heat pumps. Here’s a simplified overview:

  • Removal of the Old System: If you’re replacing an existing system, the old unit must be safely disconnected and removed to make way for the new heat pump.
  • Installation of the New Heat Pump: The new unit will be positioned, ensuring it has adequate clearance for air circulation. It’s important for the heat pump to be installed on a stable, level platform, often outside, to effectively access ambient air.
  • Electrical and Plumbing Connections: Necessary electrical and plumbing connections are made, with adjustments to pipework as needed to accommodate the new system. All connections must comply with local building codes and regulations.
  • Commissioning and Testing: Once the system is installed and connected, it’s filled with water, powered on, and tested to confirm it operates correctly and efficiently.
  • Instruction on Use: business are given guidance on how to use and maintain the system properly to ensure optimal performance and longevity.

The process is generally completed within a few hours, although the exact duration can vary based on the site’s specifics and any additional preparations required. Employing a certified and experienced installer is key to a smooth installation and the efficient operation of your new heat pump.

 

The lifespan of a hot water heat pump typically ranges between 10 to 15 years, with proper maintenance and under favorable conditions. However, it’s worth noting that most heat pump manufacturers offer a warranty of 5 years. This warranty usually covers the cost of replacement parts and sometimes labor for repairs due to manufacturing defects or premature failure under normal operational conditions.

The longevity of a hot water heat pump can be significantly influenced by factors such as the quality of the installation, the unit’s brand and model, regular maintenance, and the climate in which it’s installed. Regular maintenance is essential for extending the lifespan of a heat pump and may include tasks such as cleaning filters, ensuring there is adequate airflow around the unit, and having it inspected periodically by a professional.

 

Hot water heat pumps work well in most climates, performing best in mild to warm conditions where they’re highly efficient at using ambient air to heat water. In colder areas, their efficiency can drop as temperatures fall, but many newer models are designed to operate effectively even when it’s freezing outside, thanks to advanced technology. Extremely cold climates might challenge traditional heat pumps, making ground-source options (which draw heat from the ground) more suitable since they maintain efficiency regardless of air temperature. It’s essential to select a heat pump model appropriate for your climate to ensure optimal performance and energy savings. Consulting a professional can help determine the best choice for your location.

 

To get started with a hot water heat pump upgrade through Australian Energy Upgrades, follow these streamlined steps designed to ensure a smooth and cost-effective installation process:

  1. Submit the Eligibility Form: Begin by visiting the Australian Energy Upgrades website and filling out the form to check your eligibility. This is a crucial first step to understand what rebates and incentives you may qualify for.
  2. Photo Review: After submitting your form, you’ll be asked to provide photos of your current hot water system and installation area. This allows Australian Energy Upgrades to assess your specific needs and any potential installation challenges.
  3. Receive a Custom Quote: Based on your eligibility and the review of your photos, you will receive a custom quote tailored to your specific requirements. This quote will take into account any applicable rebates and incentives.
  4. Complete Rebate Paperwork: Once you accept the quote, the next step involves completing the necessary paperwork to claim any government rebates or incentives you’re eligible for. Australian Energy Upgrades will guide you through this process.
  5. Schedule Installation: With the paperwork out of the way, we will schedule a convenient time for the installation of your new hot water heat pump.
  6. Installation: Our professional qualified electricians and plumbers will carry out the installation of your hot water heat pump, ensuring it’s set up for optimal performance.
  7. After-sales Documentation: After installation, we will send though documentation to finalise rebate claims and to register your product warranty. Australian Energy Upgrades will send everything through!

By following these steps, you can upgrade to a more energy-efficient hot water system while maximising available rebates and incentives, with Australian Energy Upgrades guiding you through every stage of the process.

 

Yes, hot water heat pumps require regular maintenance to ensure they operate efficiently and effectively over their lifespan. Here are some key maintenance tasks that should be performed:

  1. Filter Cleaning: Most heat pumps have filters that need to be cleaned or replaced regularly to ensure proper airflow. Dirty filters can reduce efficiency and performance.
  2. Check Insulation: Inspect the insulation on pipes and ducts periodically to ensure it’s intact and effective, helping to maintain energy efficiency.
  3. System Inspection: Have a professional conduct an annual inspection of the heat pump system, including checking refrigerant levels and ensuring all components are functioning correctly.
  4. Clear Surroundings: Keep the area around the heat pump unit clear of debris, leaves, and snow to maintain proper airflow and prevent blockages.
  5. Noise and Vibration Checks: Listen for unusual noises or vibrations, which could indicate a problem. Early detection of issues can prevent more significant problems down the line.
  6. Professional Servicing: Besides annual inspections, it’s wise to have the system professionally serviced every few years to clean components that aren’t easily accessible and to ensure the system is operating at peak efficiency.

 

Yes, a hot water heat pump is considered environmentally friendly for several reasons:

  1. High Efficiency: Heat pumps are highly efficient because they transfer heat from the air or ground into the water, rather than generating heat through combustion or resistance. This process requires significantly less electricity than traditional electric water heaters, reducing the demand on power plants and consequently decreasing greenhouse gas emissions.
  2. Reduced Carbon Footprint: By utilising less electricity and improving efficiency, hot water heat pumps contribute to a lower carbon footprint compared to conventional heating methods that rely on fossil fuels.
  3. Renewable Energy Use: Although hot water heat pumps require electricity to operate, they can be paired with renewable energy sources, such as solar panels, to further minimise environmental impact. This combination can lead to a net-zero or even negative carbon footprint for domestic hot water heating.
  4. Reduced Environmental Impact from Refrigerants: Modern hot water heat pumps use refrigerants with a lower global warming potential (GWP) than older models, further reducing their environmental impact. Industry regulations and innovations continue to improve the eco-friendliness of these systems by developing more sustainable refrigerants.

 

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Australian Energy Upgrades, a family-owned Australian business with over 40 years of experience in energy efficiency services for commercial and residential properties, stands as a leading supplier in the Hot Water Heat Pumps industry.

Our expert team manages your project from start to finish, ensuring quality products and safe installations for Reverse Cycle Air Conditioners. Our commitment to excellence has made us Victoria’s fastest-growing hot water heat pumps company.

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