Melbourne Homeowners

Save money and energy with a new heat pump.

Government Incentives

Take advantage of up to $3,000 in government rebates.

Reliable Service

Trust our local experts for a seamless installation.

15 Year Warranty*

15-year warranty* on all Reclaim stainless steel systems installed by our installation team.

Do You Qualify for a Discounted Hot Water System? Get a Quote

Find out if you qualify to receive up to $3,000* in government incentives to upgrade your hot water system.

Efficient Hot Water Solutions for Melbourne Homes

We offer an extensive range of high-quality heat pumps to suit every need and budget.

Emerald 220 w/ Element Hot Water System

5 year whole of system warranty

2 year labour warranty

Emerald 220L Hot Water Heat Pump System (Business Only)

5 year whole of system warranty

2 year labour warranty

Emerald 270 Hot Water System

5 year whole of system warranty

2 year labour warranty

Emerald 270 w/ Element Hot Water System

5 year whole of system warranty

2 year labour warranty

Emerald 270L Hot Water Heat Pump System (Business Only)
  • 270-Litre Capacity
  • Energy-Saving Heat Pump Technology
  • Rebate Eligibility for Businesses
  • Smart Insulation Design
More+

5 year whole of system warranty

2 year labour warranty

How You Can Save Money in Melbourne With a Heat Pump System

Sustainability Victoria’s latest analysis has uncovered a major cost-saving opportunity for Melbourne households, helping to highlight the most affordable approach to water heating. The findings outline both economical and sustainable choices available to residents.

For example, the widely used electric storage hot water system in Victorian homes costs around $900 per year to operate. In comparison, heat pump systems can achieve the same outcome for about $685 less each year, delivering a substantial 76% reduction in costs.

Hot Water Graph 1
Source: Sustainability Victoria

It’s worth noting that actual running costs will differ between households, depending on variables like electricity tariffs, the chosen heat pump model, and daily hot water usage.

Heat pump hot water systems are especially attractive thanks to their self-contained heating mechanism, which significantly reduces energy loss. Their efficiency is on par with that of a split-system air conditioner, making them both a sustainable and cost-effective option for water heating.

The comparison covers a variety of systems, including 5.5-star gas storage, 7-star gas instantaneous, off-peak electric storage, high-efficiency solar with electric boost, instant LPG, and high-efficiency heat pumps running on an off-peak tariff.

Products Installed 65K+
Tonnes of CO2 offset 300K+
Trusted by Customers 5K+
Trusted by Customers 40+

Size Matters, We're Here To Help You Get It Right

Get the perfect reverse cycle air conditioner today and turn your Melbourne home into a space of year-round comfort and energy efficiency.

Room size is just one factor in choosing the right unit. It’s always best to speak with a qualified technician such as the experts at Australian Energy Upgrades to ensure proper sizing and installation.

For ducted systems, a good guide is to allow between 1.1 and 1.4 kW of heating output for every 10m² of coverage, adjusted to suit the layout and specifics of your home.

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1-2 Bedrooms

 

150 - 225 litres

Recommended Tank Size

3 Bedrooms

 

225 - 300 litres

Recommended Tank Size

4 and more Bedrooms

 

More than 300 litres

Recommended Tank Size

It's essential to pick a reliable Heat Pump in Melbourne that will stand the test of time

We offer two types of heat pump hot water systems to residents in Melbourne:

Integrated Systems

These integrate the heat pump components with the tank in a single unit. Not only are they more compact, but they also streamline the installation process.

Learn More Hot Water Upgrade
Split Systems

In a split system, the heat pump component is housed separately, offering flexibility in the placement of the two components. Don’t miss out on the VEU program and the remarkable savings it can bring to your household.

Learn More FREE $8,000 Hot Water Upgrade – Limited Time Only!

Do You Qualify for a Discounted Energy Efficient Hot Water System in Melbourne?

Find out if your Melbourne home qualifies for up to $3,000 in government financial incentives when you upgrade your old, inefficient hot water system to a new hot water heat pump. To check your eligibility and claim your discounted heat pump, just fill in the contact form and follow the instructions sent to you.

Check Eligibility

A Few of Our Completed Installations

Unlock Government Incentives for Your Next Sustainable Installation

Solar Homes Program Rebate

Save up to $1,400 on solar with the Victorian Solar Homes Program Victorian households can now access a rebate of up to $1,400 to help cover the cost of installing solar panels. The Victorian Solar Homes Program, a $1.3 billion...

Learn More
Small Scale Technology Certificates (STC’s)

Small-scale Technology Certificates (STCs) are government incentives that lower the upfront costs of solar installations under 100kW by assigning a value to the environmental benefits generated. For businesses, STCs can significantly reduce initial investment, making solar more accessible. Explore available...

Learn More
Solar Homes Program Interest-Free Loan

Additionally, an interest-free loan of up to $1,400 is available to help cover the remaining costs of your solar system. The loan is repaid over a period of four years. This program not only encourages the adoption of solar energy...

Learn More

Heat Now, Pay later

$0 Upfront Financing Available for Melbourne Residents
Electrify Your Home Go Beyond Hot Water And Slash Your Bills!
Transform Your Melbourne Home and Amplify Savings with Our Essential Solutions
Heating & Cooling

Upgrade your Melbourne home with reverse cycle air conditioning for efficient year-round heating and cooling. Take advantage of generous government rebates and boost your savings by pairing the system with solar power.

Explore Options
Solar Batteries

Embrace the future of energy storage with a smart solar battery in Melbourne Today. Store excess solar for round-the-clock power and take advantage of government loans!

Explore Options
Electric Vehicle Chargers

Melbourne Residents! Get ready for the electric vehicle revolution with a smart EV charger. Charge your car for free with clean, green solar power and watch your savings grow!

Explore Options
Solar Panels

Start saving on your energy bills by switching to solar panels. Take advantage of government rebates and watch the savings shine as bright as the sun!

Explore Options

A Reliable,
Certified Supplier in Melbourne

Australian Energy Upgrades is a family-owned Australian business with over 40 years of experience delivering energy efficiency solutions to both residential and commercial properties. We’re proud to be recognised as a leading supplier in the hot water heat pump industry.

Based in Melbourne, our expert team manages every stage of your project, from product selection through to safe, professional installation of reverse cycle air conditioners. Our dedication to quality and service has made us the fastest-growing hot water heat pump company in Victoria.

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Our Customers Share Their Positive Experiences

We’re so happy we used Australian Energy Upgrades for our Solar! They were thoroughly helpful and professional throughout the whole process and provided outstanding service.

Brian-noga
Mars Noga

We are glad we trusted AEU to conduct the organizational wide energy audit and also proud to have AEU implement all the solutions which were proposed from the audit.

Jack Bowman
Jack Bowman

Our new hot water service is running smoothly. Installation was efficient and customer service was excellent. Many thanks, David and Glennis Branagh

Melissa Branagh
Melissa Branagh

Fantastic service from 1st phone call to installation. Great unit (I upgraded to larger model) & fairly quiet. Have not run out of hot water since installed … best decision made!

Heleana Harvey
Heleana Harvey

Communication was clear and believable . Work carried out by tradies was quick and efficient and they turned up when they said they would. Finished job looks good and works well. Definitely a winner.

Peter Nunn
Peter Nunn

Customer Service was professional and thorough. As someone who isn’t all that familiar with solar systems and the process involved, no question was too difficult to answer which gave me comfort and confidence. The tradespeople kept their promise, arriving on time and delivering the desired outcomes.

Jozef Horvet
Jozef Horvat
4.6

Facebook Reviews

5.0

Product Reviews

Frequently Asked Questions

Choosing a hot water heat pump is a smart move for Melbourne homeowners looking to cut energy bills and lower their environmental impact. Unlike traditional water heaters, these systems use ambient air to heat water, which dramatically reduces electricity use and delivers long-term savings on energy costs.

Because they rely on renewable heat sources, hot water heat pumps also help shrink your household’s carbon footprint. With the added advantage of potential rebates through Victorian government programs, upgrading to a heat pump system offers both financial and environmental value—making it a strong choice for homes across Melbourne.

Yes, there are government incentives available across Australia to support homeowners upgrading to hot water heat pumps, making it easier to switch to more energy-efficient systems. These incentives differ by state and program but generally include:

  • Victorian Energy Upgrades (VEU) Program: For Melbourne and broader Victoria, this program offers rebates and discounts on the installation of energy-efficient products, including hot water heat pumps. It helps reduce the upfront cost of switching to a more efficient system.
  • Small-scale Technology Certificates (STCs): Available nationwide, STCs are created when you install an eligible hot water heat pump. These certificates can be sold to offset part of the system’s purchase and installation costs. The number of STCs depends on the system’s performance and your location.
  • State-Specific Rebates: Additional rebates may be available depending on your state. For example, the Solar Victoria program offers rebates for solar hot water systems, which can sometimes include heat pump systems if they meet certain criteria.
  • These incentives make upgrading to a hot water heat pump a more accessible and cost-effective option for Australian households.

Installing a hot water heat pump can lead to significant savings on your energy bills, especially if you’re replacing an older, less efficient system. Water heating is one of the biggest energy expenses in most homes, and heat pumps are designed to dramatically reduce that load.

Sustainability Victoria estimates that switching to a heat pump system can cut annual energy costs by anywhere from $200 to $700, depending on your current setup, electricity rates, and how much hot water your household uses. These systems are efficient because they use around one-third of the electricity that a conventional electric storage water heater needs to deliver the same volume of hot water.

For Melbourne homes, the exact savings will vary based on the type and size of the heat pump, your usage habits, and local climate conditions. But across the board, it’s a smart upgrade that offers long-term cost reductions and energy efficiency.

The installation process for a hot water heat pump is generally straightforward for qualified professionals, but it involves several steps that require expertise. While not overly complicated, the process does differ from a standard hot water system replacement due to the unique operational mechanics of heat pumps. Here’s a simplified overview:

  • Removal of the Old System: If you’re replacing an existing system in your Melbourne home, the old unit must be safely disconnected and removed to make way for the new heat pump.
  • Installation of the New Heat Pump: The new unit will be positioned, ensuring it has adequate clearance for air circulation. It’s important for the heat pump to be installed on a stable, level platform, often outside, to effectively access ambient air.
  • Electrical and Plumbing Connections: Necessary electrical and plumbing connections are made, with adjustments to pipework as needed to accommodate the new system. All connections must comply with local building codes and regulations.
  • Commissioning and Testing: Once the system is installed and connected, it’s filled with water, powered on, and tested to confirm it operates correctly and efficiently.
  • Instruction on Use: Homeowners are given guidance on how to use and maintain the system properly to ensure optimal performance and longevity.

The process is generally completed within a few hours, although the exact duration can vary based on the site’s specifics and any additional preparations required. Employing a certified and experienced installer is key to a smooth installation and the efficient operation of your new heat pump in Melbourne.

The lifespan of a hot water heat pump typically ranges between 10 to 15 years, with proper maintenance and under favourable conditions. However, it’s worth noting that most heat pump manufacturers offer a warranty of 5 years. This warranty usually covers the cost of replacement parts and sometimes Labor for repairs due to manufacturing defects or premature failure under normal operational conditions.

The longevity of a hot water heat pump in Melbourne can be significantly influenced by factors such as the quality of the installation, the unit’s brand and model, regular maintenance, and the local climate.

Regular maintenance is essential for extending the lifespan of a heat pump and may include tasks such as cleaning filters, ensuring there is adequate airflow around the unit, and having it inspected periodically by a professional.

Hot water heat pumps work well in most climates, including the climate in Melbourne. They perform best in mild to warm conditions where they’re highly efficient at using ambient air to heat water. In colder areas, their efficiency can drop as temperatures fall, but many newer models are designed to operate effectively even in freezing temperatures, thanks to advanced technology.

While extremely cold climates might challenge traditional heat pumps, making ground-source options more suitable, Melbourne’s climate generally supports the efficient operation of air-source heat pumps.

It’s essential to select a heat pump model appropriate for your local climate to ensure optimal performance and energy savings. Consulting a professional can help determine the best choice for your Melbourne home.

To get started with a hot water heat pump upgrade through Australian Energy Upgrades, follow these streamlined steps designed to ensure a smooth and cost-effective installation process:

  1. Submit the Eligibility Form: Begin by visiting the Australian Energy Upgrades website and filling out the form to check your eligibility. This is a crucial first step to understand what rebates and incentives you may qualify for as a Melbourne resident.
  2. Photo Review: After submitting your form, you’ll be asked to provide photos of your current hot water system and installation area. This allows Australian Energy Upgrades to assess your specific needs and any potential installation challenges in Melbourne.
  3. Receive a Custom Quote: Based on your eligibility and the review of your photos, you will receive a custom quote tailored to your specific requirements. This quote will take into account any applicable rebates and incentives for Melbourne residents.
  4. Complete Rebate Paperwork: Once you accept the quote, the next step involves completing the necessary paperwork to claim any government rebates or incentives you’re eligible for in Victoria. Australian Energy Upgrades will guide you through this process.
  5. Schedule Installation: With the paperwork out of the way, we will schedule a convenient time for the installation of your new hot water heat pump in Melbourne.
  6. Installation: Our professional qualified electricians and plumbers will carry out the installation of your hot water heat pump, ensuring it’s set up for optimal performance.
  7. After-sales Documentation: After installation, we will send through documentation to finalise rebate claims and to register your product warranty. Australian Energy Upgrades will send everything through!

By following these steps, you can upgrade to a more energy-efficient hot water system while maximising available rebates and incentives, with Australian Energy Upgrades guiding you through every stage of the process.

Yes, hot water heat pumps require regular maintenance to ensure they operate efficiently and effectively over their lifespan. Here are some key maintenance tasks that should be performed:

  1. Filter Cleaning: Most heat pumps have filters that need to be cleaned or replaced regularly to ensure proper airflow. Dirty filters can reduce efficiency and performance.
  2. Check Insulation: Inspect the insulation on pipes and ducts periodically to ensure it’s intact and effective, helping to maintain energy efficiency, especially in Melbourne’s varying climate.
  3. System Inspection: Have a professional conduct an annual inspection of the heat pump system, including checking refrigerant levels and ensuring all components are functioning correctly.
  4. Clear Surroundings: Keep the area around the heat pump unit clear of debris, leaves, and snow to maintain proper airflow and prevent blockages.
  5. Noise and Vibration Checks: Listen for unusual noises or vibrations, which could indicate a problem. Early detection of issues can prevent more significant problems down the line.
  6. Professional Servicing: Besides annual inspections, it’s wise to have the system professionally serviced every few years to clean components that aren’t easily accessible and to ensure the system is operating at peak efficiency in the Melbourne climate.

Yes, a hot water heat pump is considered environmentally friendly for several reasons:

  • High Efficiency: Heat pumps are highly efficient because they transfer heat from the air or ground into the water, rather than generating heat through combustion or resistance. This process requires significantly less electricity than traditional electric water heaters, reducing the demand on power plants and consequently decreasing greenhouse gas emissions.
  • Reduced Carbon Footprint: By utilizing less electricity and improving efficiency, hot water heat pumps contribute to a lower carbon footprint compared to conventional heating methods that rely on fossil fuels.
  • Renewable Energy Use: Although hot water heat pumps require electricity to operate, they can be paired with renewable energy sources, such as solar panels, to further minimize environmental impact. This combination can lead to a net-zero or even negative carbon footprint for domestic hot water heating in Melbourne.
  • Reduced Environmental Impact from Refrigerants: Modern hot water heat pumps use refrigerants with a lower global warming potential (GWP) than older models, further reducing their environmental impact. Industry regulations and innovations continue to improve the eco-friendliness of these systems by developing more sustainable refrigerants.

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